I value all feedback and believe that it is a necessary part of any healthy relationship. I commit to being open to feedback and to working through and responding to any insights and issues raised.

I recognise that conflicts can arise and am committed to compassionate, equitable and restorative approaches. I also recognise that there could be a situation where you wish to raise a complaint. If that is the case, please see the process below.

Complaints Process

If you are not satisfied in any way with my work, I suggest moving through the following process…

1. Get clear about your needs and any requests. It may be helpful to get some support from someone else to help you get clear.
2. Contact me with your complaint by email, or ask a support person to contact me.
3. If relevant, we will set up a conversation for you to tell me about your experience and any impacts and find a resolution of the issue.
4. If you are not satisfied with the outcome, contact a mediator of your choosing. I will pay the costs of up to 2 sessions towards a resolution.

My commitment to you

• To acknowledge and respond to your complaint in a timely and transparent way.
• To participate in and support a resolution process that is supportive of all parties.
• To treat all conflicts / complaints as confidential unless otherwise agreed.

If there is a different way that you wish to go about this, i would like to know your thoughts.